Return Information
1. 7-Day Cooling-Off Period ● For online purchases, customers are generally entitled to a 7-day cooling-off period, starting from the date the product is delivered. The 7-day period includes weekends and public holidays.
● Please note that the 7-day cooling-off period is not a product trial period. Products that fall under the Regulations
Governing Reasonable Exceptions to the Right to Cancel a Distance Sale are not eligible for the 7-day cancellation right.
If you wish to return a product, please contact our customer service team within 7 days of receiving your order and provide the
following information:
● Name
● Order number
● Contact phone number
● Name of the product to be returned
● Reason for the return and photos of the product
Once we receive the required
Random Selection: This product is sold as a randomly selected design. We do not accept requests for specific designs, including requests to avoid duplicate designs when purchasing single units or sets of two. Specific designs are not available for individual selection. Once the product has been purchased and unboxed, returns or exchanges will not be accepted for any reason, except in the case of a verified manufacturing defect. Defect determinations will be made according to the original manufacturer's standards.
Unboxing Video Required: Please record a video while unboxing your product. If you discover a manufacturing defect, please contact the customer service team of the original place of purchase immediately. Please keep the original packaging and all included accessories intact, and retain your order details or receipt. If the packaging is heavily soiled, severely torn or damaged beyond restoration, or if any accessories are missing, this may affect your eligibility for a return or exchange, and a refurbishment fee may be charged.
Full-Box Purchases: When purchasing a full box, if a hidden/secret design is selected, it will randomly replace one of the regular designs in the box.
Product Lifespan: Under normal conditions of use, this model product has no specified expiration or service life.
Hidden/Secret Design Probability: The probability of receiving a hidden/secret design is random and there is no fixed or guaranteed probability.
Defect Standards — Head Area: A defect is considered visible if it can be observed within 5 seconds from a distance of 50 cm or more in the head area, including the face, facial features, hair, and the front area of the hat.
Defect Standards — Front Area: A defect is considered visible if it can be observed within 4 seconds from a distance of 60 cm or more in the front area, including the figure's body, hands, feet, legs, and the front-facing areas of clothing.
Defect Standards — Side Area: A defect is considered visible if it can be observed within 4 seconds from a distance of 70 cm or more in the side areas of the figure's body, hands, feet, legs, clothing, and head accessories.
Defect Standards — Concealed Areas: A defect is considered visible if it can be observed within 3 seconds from a distance of 80 cm or more in less visible areas, including accessories, the base, underneath the skirt, soles of the feet, areas between the legs, underarms, edges, and other concealed areas.
Adjustable Joints: Some parts of the model may have adjustable or movable joints. The tightness of these joints may therefore be appropriately adjusted. This is considered normal and does not constitute a product defect.
Blind Box Products: For blind-box model products, once the box has been opened—including online unboxing—returns or exchanges will not be accepted for reasons other than verified manufacturing defects.
Included Cards: Cards included inside blind boxes are provided solely for design identification. Minor creases, dents, or other damage caused during machine insertion are not considered defects of the product itself and are not eligible for return or exchange.
After-Sales Service: For your protection, please purchase products only through our official authorized distributors. Products purchased through unauthorized or unofficial channels are not eligible for our after-sales service.
Shipping Damage to Outer Packaging: Minor impacts may occur during shipping. Damage to the outer box, including dents, compression marks, or deformation, is not considered a product defect and is not eligible for return or exchange.
Manufacturing Defects: For product issues that meet the original manufacturer's return or exchange standards, please contact us within 7 days from the date of receipt. Each order is eligible for one return or exchange request only, and exchanges are limited to products from the same series; the replacement is not guaranteed to be the exact same design. Please keep the product in its original condition, free from dirt, wear, damage, modifications, or alterations, together with all original packaging and contents, including inner and outer packaging, accessories, cards, gifts, receipts, and other included items. Please do not return the product without an outer box or other protective packaging.
Abuse of Return Privileges: To protect the shopping rights of all members, if our system detects or an investigation confirms abusive behavior unrelated to product defects—such as intentionally abandoning orders, deliberately purchasing excessive quantities and subsequently requesting refunds, or making returns at an unusually high frequency—we reserve the right to refuse orders and/or restrict or terminate the member's account privileges. If returned products have damaged packaging or are otherwise unsuitable for resale due to excessive or improper returns, we reserve the right, in accordance with applicable consumer protection laws, to request that the customer bear a proportionate refurbishment or restocking fee.
3. Return & Exchange Process
Contact Customer Service → Confirm Return Eligibility → Prepare the Complete Product and Receipt/Invoice → Provide Your Preferred Pickup Time, Contact
Information, and Address → The product will be collected by a logistics provider appointed by the store.
4. Refund Information
Credit Card Payments:
Once the return has been successfully confirmed, the refund will be processed directly to the original credit card used for the payment. The actual time required
for the refund to appear on your credit card statement may vary depending on your card-issuing bank.
