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Delivery Policy

Shipping Policy

1. Shipping Methods

a. Shipping Carriers

● Home Delivery : HCT Logistics ( Taiwan Main Island only )

● Convenience Store Pickup : 7-ELEVEN and FamilyMart ( Taiwan Main Island and offshore islands )

b. Delivery Time & Areas

i. Home Delivery
● Home Delivery : HCT Logistics ( Taiwan Main Island only )
● Processing Time: Approximately 3 – 5 business days
● Delivery Time: Approximately 2 – 3 days after shipment
● Weekends and public holidays are not counted as business days.
● Available Area: Taiwan Main Island
  ii. Convenience Store Pickup
   ● Processing Time: Approximately 3 – 5 business days
   ● Delivery Time: Approximately 2 – 3 days after shipment
   ● Weekends and public holidays are not counted as business days.
   ● Available Areas: Taiwan Main Island and Taiwan offshore islands

2. Shipping Information1. Shipping Methods

a. Orders will generally be shipped within approximately 3 – 5 business days after the order is placed (excluding the day the order is placed and weekends/public holidays).

b. During holidays, peak shopping seasons, or in the event of natural disasters and other circumstances beyond our control, shipping may be delayed.
c. Home Delivery: Actual delivery times and routes are subject to the delivery schedule arranged by the courier.
d. Convenience Store Pickup: Please check your arrival notification via SMS and collect your package within 7 days of arrival. Please do not leave your package uncollected without a valid reason. Any additional shipping costs resulting from an uncollected package will be borne by the customer.